December 2014 — Present
•Supervise non-clinical staff to ensure: accurate daily co-payment collection, batches for co-pays are closed out daily; timely completion of tasks in work-queues, work lists, and in-baskets;
•Ensure batch scanning is completed daily for any document that need to be sent to Health Information Management (HIM) or Professional Billing (PB).
•Provide training/mentoring to ensure that KPIs are achieved in scheduling of appointments and facilitation of patient services through telephone, email, and direct patient-contact. Ensure provider schedule optimization and utilization.
•Ensure staffing is appropriate based on patient volume; schedule all staff to ensure coverage isconsistent. Authorize double over-book requests when necessary, ensuring proper staff to provide support.
•Administer/monitor time and attendance for all clinical and non-clinical staff; review/approve requests for paid time-off. Process/review ADP payroll to ensure compliance with E-time policies and procedures; address any deviations.
•Monitor overtime reports to maintain budget; ensure attainment of patient satisfaction scores through Press Gainey Satisfaction Surveys.
•Identify/resolve patient-related issues in a timely and courteous manner. Work with leadership to support, document and log all patient-related issues on shared ACPNY drive.
•Maintain logs and records in compliance with organizational guidelines. Collaborate with credentialing during physician onboarding process; work with leadership with identify provider office hours, services and clinical hospital appointments.
•Ensure equipment and facilities are safe and clean, and non-medical equipment is operating properly. Maintain Office supply orders and controlling of operating expenses.
•Hire and general orientation of staff, provide work direction, assign schedules, and conduct on the job training.
•Monitor and evaluate performance and recommend personnel actions, such as acknowledgment of, commendations and disciplinary actions.