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Raed Al-Ali

Raed Al-Ali

Operations Manager

VTEL Jordan

Operations Manager at VTEL Jordan


VTEL Jordan

Operations Manager


- Manage and drive a team of VoIP specialists toward realizing the delivery of all services to customers.

- To ensure seamless and timeous issuing of service handovers to Project Managers with a view to expediting and realizing revenue turnaround efficiently and with speed.

- Ensure the realization of orders (revenue) per portfolio and alignment of this to Revenue targets as determined by the management.

- Ensure that billing triggers to Finance is handled timeously and accurately so as to prevent revenue leakage.

- Proactively identify issues, risks and jeopardies to order delivery per portfolio together with mitigation plans.

- Proactively manage and resolve Project Management escalations related to service delivery matters within given portfolios utilizing hands on approach.

- Maintain high customer satisfaction levels.

- Proactively contribute toward process improvement, process development and the implementation thereof for existing and new products to be launched.

- Ensure compliance to company policies and procedures.

- Run daily operational meetings to focus awareness and resolution of customer impacting problems.

Career medium 03
Career medium 05


Revenue Assurance Manager

Key Deliverables:
- Develop and implement Revenue Assurance policies & procedures manual.
- Liaise with other departments, obtain, analyse and reconcile reports to ensure prevention of revenue leakage.
- Develop prepare and analyse different Revenue Assurance reports.
- Ensure error free billing operations, deployment of key revenue assurance applications/solutions, fraud management.
- Manage the revenue assurance staff by prioritizing and assigning workflow accuracy and ensure all revenue assurance requirements are met
- Continuously work to understand and mitigate losses to ensure the highest levels of loss avoidance and reduction. Maintain in-depth understanding of industry trends relative to risk and loss avoidance. Promotes Quality Assurance for all processes impacting operations.
- Partner with Sales, Product, IT/Technology, Operations, Legal, and Finance teams to design, develop, and implement best practices to assess, manage, and prevent fraud.
- Frequently validate accuracy of reporting and data used to create fraud policies and strategies
- Monitor and block unauthorized routing of calls to avoid revenue loss
- Perform regular reconciliation and analysis of revenue streams.
- Monitor bill payment/collection and fraud if any by multiple checks and balances in the system.



Billing and Reconciliation Senior Officer

As a Billing & Reconciliation Senior Officer I am responsible of generating daily and monthly reports regarding the incoming and outgoing international VOIP traffic and then produce the final bills for the month per each carrier and operator, this is done by using Oracle SQL and PL/SQL scripts in addition to other tools and software, other duties include acquiring new carriers and initializing negotiations with them.

Career medium 02
Career medium 05

Applied Science University

Computer System Engineer (Team leader)

Build a highly qualified and organized team that won the Team of the year twice, our mission was to provide the support for the Faculty of IT computers and network, other duties include Sun-Microsystems Lab Administration, providing Java Programming and Unix Training Courses.


american certification center

Taher training center

The University of Manchester

Master Degree, Science and Technology Policy and Management

Jami'at Al-Ulum Al-Tatbiqiya

BSc, Computer Science