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Rachelle Wilkinson

Rachelle Wilkinson

Manager

Bassett Furniture Industries, Inc.

San Antonio, Texas Area

Manager at Bassett Furniture Industries

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Bassett Furniture Industries, Inc.

Manager

Drive sales through the performance of the following:
o Implementation of Best Practice Standards of Operations through daily coaching to ensure the staff is optimizing the standards
o Utilization of sales leadership concepts through daily coaching to ensure store sales staff is optimizing sales by practicing the customer-centered selling process
o Partnering with sales staff to set appropriate individual sales goals to continuously improve selling and selling skills
o Recruitment of sales staff, which includes contacting potential candidates, interviewing and selection
o Scheduling of staff to maximize selling opportunities
o Leading sales staff through and conducting new hire training programs
Proficient in establishing, developing and maintaining customer relationships, utilizing effective problem-solving techniques.  Conduct administrative functions of the store including key store statistics tracking and reporting
Perform operational processes and practices, which include:
o Profit and loss analysis
o Store expense control
o Warehouse, service and delivery processes and procedures 
o Application and personnel records management
o Job offer, new hire sign up and orientation