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Rachel Young-King

Rachel Young-King

Call Center Representative

TeleTech

Belleville, IL

Call Center Representative at TeleTech

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TeleTech

Call Center Representative

Provide base level technical support. Support and provide superior service, utilize clarity questioning and listening skills that support effective telephone communication. Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, prank callers, and upset customers. Use extreme empathy where appropriate when handling customers information. Apply the elements of building positive rapport with different types of customers over the phone. Exercise call control where needed. Prefacing dead - air while doing research. Display scheduling flexibility towards shifts as per expected call volume.

Career medium 01
Career
Career medium 03

The King's Lawn Service

Executive Assistant / Customer Service Rep

Provide administrative and executive support within office. Manage executive team’s calendar; plan meetings; prepare reports, spreadsheets and presentations; and manage records; take customers calls and schedule appointments; assist in resolving customer issues and coordinating follow-ups.

Key Results:
• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining records and bookkeeping) that allowed executives to focus on direct duties.
• Demonstrated proficiency in office organization and management.
• Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

Career

Kelly Connect

Senior Advisor of Technical Support for AppleCare

Position and provide advanced technical support for Apple customers and third party providers who use/support iPods, iPhones and/or iPads. Instill and display confidence in product knowledge for customers and lower level advisors. Provide tools needed for customers educate themselves about the products they are using. Show extreme empathy to lower level advisors and customers. Diagnose issues and determine appropriate resolution for given issue or provide appropriate escalation to resolve customers issues

Career medium 06
Career
Career medium 03

KellyConnect/AppleCare Virtual Call Center

Technical support Advisor

Position and provide advanced technical support for Apple customers and third party providers who use/support
iPods, iPhones and/or iPads. Instill and display confidence in product knowledge for customers and lower level
advisors. Provide tools needed for customers educate themselves about the products they are using. Show extreme
empathy to lower level advisors and customers. Diagnose issues and determine appropriate resolution for given
issue or provide appropriate escalation to resolve customers issues.
Key Results:
* Top 20% of senior advisors site wide
* Enriched knowledge of Apple iOS products
* Promotion to Senior Advisor

Career

Macy's

Sales Associate

Answer customers questions, and provide information on procedures or policies. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Resolve customer complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Maintain clean and orderly checkout areas.

Career medium 02
Career
Career medium 01

Toy's R Us, United States of America

Cashier

Maintain clean and orderly checkout areas.
Answer customers' questions, and provide information on procedures or policies.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash
registers, or optical price scanners.
Request information or assistance using paging systems.
Greet customers entering establishments.
Offer customers carry-out service at the completion of transactions.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Keep periodic balance sheets of amounts and numbers of transactions.
Issue receipts, refunds, credits, or change due to customers.

Career

Elmhurst College

Office Assistant

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the chaplain’s office. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Key Results:
• Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.
• Helped coordinate dozens of events (average of 5 large gatherings per year) that contributed to diversity and campus spirituality.
• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Career medium 04
Career
Career medium 06

YWCA

Volunteer Office Clerk

Responsible for various tasks around the office such as filing, records management and event planning. Maintained
database and ensured the delivery of premium service to students who attended after school. Quickly became a
trusted assistant known for dedication and determination.
Key Results:
* Consistent praise for effective problem solving and efficient handling of administrative duties (E.g., answering
phones and organization)
* Excelled within deadline intensive environment, while ensuring accurate an on time completion of all projects.

Career

Everest University - Online

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Southern Illinois University, Edwardsville

Kinesiology and Exercise Science

Elmhurst College

Belleville West High School

Diploma