Call Center Representative
August 2013 — Present
Provide base level technical support. Support and provide superior service, utilize clarity questioning and listening skills that support effective telephone communication. Understand the impact of attitude in handling calls professionally. Effectively deal with job stress, prank callers, and upset customers. Use extreme empathy where appropriate when handling customers information. Apply the elements of building positive rapport with different types of customers over the phone. Exercise call control where needed. Prefacing dead - air while doing research. Display scheduling flexibility towards shifts as per expected call volume.