Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Rachel White, MBA

Rachel White, MBA

Technical Production Support Analyst

Altisource

Dallas/Fort Worth Area, us

An IT Analyst with over 5 years’ experience in the telecommunications industry. Manages complex IT projects simultaneously, while meeting deadlines, and delivering quality analyst artifacts. Applies strong analytical skills to produce clear, concise system requirements. Supports global development teams, testers, and business...

Message
MENU ☰

Altisource

Technical Production Support Analyst

Altisource provides services to some of the most respected organizations in their industries, including one of the largest sub-prime servicers, government agencies and many lenders, servicers, investors, mortgage bankers, credit unions... Leveraging 20 years of servicing and 60 years of debt collection experience, we provide services and technologies that span the mortgage lifecycle from origination through REO asset management.

Responsibilities
• Perform complex analysis using MS SQL to research data issues in the database, and troubleshoot incidents in order to identify and perform remediation actions for business clients.
• Work closely with application support, business intelligence, and development groups to create scripts that can be used to resolve recurring issues
• Create problem records to determine root cause of recurring system issues and manage change requests

Accomplishments
• Meeting team goal of resolving 95% of incidents within service level agreements
• Building relationships with clients
• Communicating status of incident and escalating as appropriate to meet deadline
• Knowledge sharing to train and build trust within the team

Company moving to Agile development and laying off analysts and project managers. This sounds very familiar to me. It's happening across all sorts of industries. It's the "faster, cheaper, better" mindset. The technology leaders will eventually come up wi

This time the cuts were aimed at technology workers in the Twin Cities, as well as Target's operations in India.

Target lays off hundreds more at headquarters