Technical Production Support Analyst
May 2016 — Present
Altisource provides services to some of the most respected organizations in their industries, including one of the largest sub-prime servicers, government agencies and many lenders, servicers, investors, mortgage bankers, credit unions... Leveraging 20 years of servicing and 60 years of debt collection experience, we provide services and technologies that span the mortgage lifecycle from origination through REO asset management.
• Perform complex analysis using MS SQL to research data issues in the database, and troubleshoot incidents in order to identify and perform remediation actions for business clients.
• Work closely with application support, business intelligence, and development groups to create scripts that can be used to resolve recurring issues
• Create problem records to determine root cause of recurring system issues and manage change requests
• Meeting team goal of resolving 95% of incidents within service level agreements
• Building relationships with clients
• Communicating status of incident and escalating as appropriate to meet deadline
• Knowledge sharing to train and build trust within the team