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Rachel Wesen

Rachel Wesen

Key Account Manager

C.H. Robinson

Key Customer Account Manager at C.H. Robinson Worldwide, Inc.

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C.H. Robinson

Key Account Manager

- Responsible for growing and maintaining one of the company's Top 500 accounts
- Conduct monthly, quarterly and annual business reviews
- Develop and manage an annual strategic account plan and budget
- Review and share monthly scorecards and journal w/ real time measurements focused on internal and external trends
- Penetrate the account by selling diverse logistics services
- Develop customer relationships with contacts at multiple levels
- Manage the aging of customer invoices
- Actively pursue and benchmark my personal development plan
- Create specific customer SOPs and manage compliance of team members
- Perform daily operations including customer service, shipment management, and problem resolution.
- Administer access to web-based proprietary software for customers to gain visibility and tracking of all shipment information