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Rachel Sullivan

Rachel Sullivan

Airport duty manager

Executive travel services

Manchester, United Kingdom

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Executive travel services

Airport duty manager

Working in Manchester airport for a number of cruise lines supervising the airlines treatment of the cruise lines customers and reporting back at the end of every flight. To meet families of children's charity's and helping them with the airport experience as it can be daunting taking away terminally ill children.

Career medium 06
Career
Career medium 03

Tesco broadband and home phone

Customer service agent

Working in a busy and fast paced call centre. I role was to work on the customer service team and take a constant flow of calls from customers who had queries weather it be about bills, there services not working or just general information. Our job was to make sure the customers issue was always resolved first time and the customer left the call felling they had had a good experience.

Career

Thomson holidays

Travel agent

Welcoming customers, the sale of holidays flights etc. general admin duties. Taking calls to book customers holidays.

Career medium 01

Thomson airways

Customer service agent

Manning a busy customer service desk within Manchester airport. Running a very busy switchboard taking calls from customers and helping with the queries or redirecting to the relevant department. Dealing with document issues such as passport or visas and dealing with relevant departments to make sure problems were solved within a short timescale.

Career

Airport agencies

Customer service agent

Meeting and greeting Airlines customers ensuring the smooth checking in process. Also remaking with any problems that might arise Eg lost passport, missed departure all aspects of customer service and making sure that the customers time in our company's care was a good experience.

Career medium 02
Career

St. Paul's catholic high school

Gcse 7 b-d grade