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Rachel King

Rachel King Program Admnistrator

Brighton Jones

Seattle, WA Program Administrator at Brighton Jones





Brighton Jones Program Admnistrator

As the company’s Certified Administrator, my time is dedicated to enhancing and supporting a system that enables our service teams to effectively support our clients. I leverage a unique combination of technical expertise and experience working within the financial services industry to design and implement new functionality that is tailored to the specific needs of Brighton Jones and our clients.

Career medium 01

Arena Sports

Group Fitness Instructor

Les Mills Group Fitness Instructor

Gold's Gym

Les Mills Instructor

Les Mills Body Pump, Body Combat, CXWORX Instructor and GRIT Coach.

Career medium 05

Groundwire Consulting

Client Engagement Manager

As Support & Training / Client Engagement Manager, I worked with clients during the technology needs assessment/discovery and proposal phases as well as provided ongoing support services to 20+ organizations.

Areas of expertise include implementation and customization, database migrations, website integration, project management, process improvements, training, troubleshooting and more.



BD Coordinator & Administrator

Company Administrator; Marketing & Business Development Support. Performs development and administration of company Salesforce instance. Working with Marketing & Business Development to improve workflow and operations that impact revenue generating activities.

Career medium 02

Customer Marketing Manager

Transitioned from being a Smartsheet Power User to pursuing a career working for the company in a customer-facing role.


Sales Administrator

Promoted from Call Center Specialist for sister company, Xtend, to Sales Administrator and primary resource for Sales and Marketing division of parent company, CU*Answers.
Provide sales leads and facilitate deals which result in signing new clients - contributing to a record 2009 year for CU*Answers, adding 140,000+ new CU*BASE processing members (14 CU*BASE converted credit unions).
Created a new business within CU*Answers to write and distribute press releases for the company, network affiliates, clients - as well as contracted out to others - and have realized amazing success in adoption for publication by industry trades (more than 100 in first six months of 2010 alone).

Achievement Highlights
Earned the Employee Leadership Award in Feb, 2010 (only 2 per year) - nominated by EVP of Sales, and chosen by CEO, citing "her ability to lead and complete projects in a timely manner is impressive - she is becoming a growing internal force for CU*Answers every day!"

Career medium 05
Career medium 04

Capital Community Credit Union

Cash Coordinator

Managed and motivated credit union branch office staff to perform top-notch member service, while transitioning to a "cross sales" environment.
Provided key oversight and contributed best practice information for the construction of 4 teller drive thru lanes; trained and coordinated staff for implementation of drive-thru teller services.
Controlled all branch currency, performing employee and vault audits, and forecasting currency ordering needs.
As Teller/Consumer Banker (2005-2006)


National City Bank (Now PNC)

Consumer Banker

Transformed from part-time teller assist to Cross Sales Champion, ranking 1st in the District, 5th in the Market, and 51st in the company (amongst all National City Bank Tellers in Midwest footprint area).
Promoted to Consumer Banker for Lansing "University" Branch, during which time I successfully passed the MI State Licensure Life Insurance Exam.

Career medium 01

University of Phoenix

MBA, Business

Grand Valley State University

BBA, Finance

Grand Rapids Community College