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Rachel Kellogg

Rachel Kellogg

Administrative Support Agent - Disability Management and Life Insurance

SSQ Groupe financier | Financial Group

Toronto, AL

Insurance Professional | HR Management Student

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SSQ Groupe financier | Financial Group

Administrative Support Agent - Disability Management and Life Insurance

Providing ongiong support to Case Managers by preparing claims for short term and long term disability contracts. Addressing any group or claimant specifics and outlining details as needed. Alerting Case Managers, Enrolment Specailists, or Service Representatives of any anomalies and following-up where necessary. Coordinating between departments to ensure accurate information is provided and that insureds receive the best service and support during their disability.

Career medium 05
Career
Career medium 05

Ingle International

Operations & Member Services Manager

Managed and directed the operational functions of a team of Customer Service Representatives, Supervisors, and Broker Services Representatives who assist clients with the navigation of the travel insurance industry. Developed policy and product updates and communicated relevant information as needed.

Career

Ingle International

Contact Centre Manager

This position consisted of managing all aspects of the customer service department at Ingle International. Duties included scheduling all contact centre employees according to their individual availability and contracted hours, approving vacation requests and tracking sick leave. Responsibilities extended to the development and maintenance of applicant profiling material, recruitment strategy and staffing needs assessments.

Career medium 05
Career
Career medium 04

Ingle International

Bilingual Customer Service Representative

This bilingual role involved taking customer inquiries in the contact centre, recommending any combination of travel, extended health, international student, life or special risk insurance policies and selling the appropriate product when required. Used deductive skills to determine the appropriate insurance policy for customers based on eligibility, age, price comparison, pre-existing medical conditions and knowledge of stability periods. Tracked all information in various databases with efficiency and accuracy and used a variety of distinct internet systems and software products to process quotes and sales.

Career

Starbucks

Barista/Shift Supervisor

Acted as the manager on duty and was therefore responsible for all of the cash and cash equivalents in the store and accompanying paperwork throughout shift. Charged with planning out the day to ensure the completion of all tasks; addressed and solved any facilities or technical problems quickly and efficiently and managed my own and others' time effectively to complete all necessary duties and to ensure optimal customer service. Assisted with scheduling and employee training and attended meetings and rallies outside of regular shift hours in order to enhance my own learning and development.

At the end of 2007 I travelled to London, England on a gap year. I carried my position at Starbucks across the Atlantic and was able to gain rewarding international work experience. Starbucks in the UK was in some ways very much the same as in Canada and in many ways drastically different; the experience cemented in me an appreciation of the importance of global corporate mobility and the need for both consistency and flexibility in international business.

Career medium 03
Career
Career medium 05

Bright Horizons UK

Early Childhood Educator/Temporary Room Leader

While on a gap year in the UK, I was able to diversify my experience when I took on a temporary position at an early childhood education centre. I was thrilled to be challenged in a field that I had very little experience in. Assisted in the daily operations of the childcare facility by developing engaging, age-appropriate and creative education experiences for children between the ages of 12 and 16 months. There were a number of Francophone children in the facility whom I also taught in French and I focused on language acquisition in many of my lessons.

In the absence of a room leader, I managed the classroom for a total of four weeks. During this time, in addition to my regular duties listed above, I was responsible for assigning relief staff members to 'key children' and saw to the rotation of staff between rooms to ensure that legal ratio requirements were met. I led group learning exercises and play-focused education, assessed children's cognitive development and acquirement of knowledge, created daily progress reports for each appointed child and discussed successes and challenge areas with parents every day.

Career

Ryerson University

Certificate, Human Resources Management

University of Toronto

BA (Hons.), Specialist in English Literature, with electives in French and History.

Leaside High School

Ontario Secondary School Diploma, French Immersion