Writer and Editor
August 2013 — Present
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Writer and Editor
I planned, wrote, and edited user help documentation for construction project management and accounting software.
When the software became web-based, we overhauled the help files and I came up with ways to make the Help interface and content more clear and concise.
I worked with the Special Projects Group on a module that became available to a wider audience. I formatted and edited a series of web services documents and updated the Help.
I formatted and copy edited training documents for the annual Users' Conference. During the event, I conducted usability exercises.
Every month I proofread the employee newsletter. This consisted of news and information from various departments including Marketing, Support, and Development. I also wrote an article about clients who were involved in LEED (Leadership in Energy & Environmental Design) building projects.
I wrote scripts, narrated, and produced instructional videos using Camtasia video editor.
I was a contractor with the Material and Process Technology Group. I edited documents for the 787 Automatic Test Equipment (ATE) project. As the project focal when the lead technical writer was out of the office, I assigned and reviewed ATE documents for peers.
In addition to the ATE project, I edited, formatted, and proofread technical documents; I worked with engineers to provide clear, concise, and error-free documentation.
Furthermore, I wrote procedural documents and updated the style guide for the technical writing team.
I began as an intern while working on my Technical Communications certificate at Bellevue Community College. I edited release notes, fixed errors, and proofread and edited the Help documentation.
I got hired on as a full time employee in September 2005. I analyzed functional and technical specifications, attended specification reviews, and interviewed subject matter experts to write clear and accurate Help manuals for the power user.
As a member of the Styles & Standards committee, I researched current styles, came up with a consensus among fellow members, and updated the in-house style guide.
In addition, I assisted with production of the 30-module Help, tested documentation, and found and fixed broken links.
I had a variety of roles in this position: Database expert, writer, editor, and assistant.
I was the subject matter expert on the Raiser's Edge fundraising database. In addition to running daily batches and constituent data reports, I wrote Help documentation and trained my peers. I also attended training courses and local user groups to further my knowledge on the database.
I wrote and edited donor acknowledgement letters and articles. I also proofread direct-mail pieces, event program books, and a guidebook.
I assisted with the preparation and day-of activities of various events including the annual dinner in April, Lion's Club, and Young Philanthropists Board.