Industry Support Analyst
July 2015 — Present
• Providing industry phone support for all SoftPro applications and utilities to resolve outstanding issues.
• Assisting SoftPro customers with various tasks, including but not limited to, HUD/file balancing, reconciliation, and other related pieces of the Real Estate closing process.
• Documenting each call and its resolution thoroughly and accurately.
• Providing a high level of customer service to each customer.