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Rachel Feller

Rachel Feller

Industry Support Analyst

SoftPro

Raleigh-Durham, North Carolina Area

Industry Support Analyst at SoftPro

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SoftPro

Industry Support Analyst

• Providing industry phone support for all SoftPro applications and utilities to resolve outstanding issues.
• Assisting SoftPro customers with various tasks, including but not limited to, HUD/file balancing, reconciliation, and other related pieces of the Real Estate closing process.
• Documenting each call and its resolution thoroughly and accurately.
• Providing a high level of customer service to each customer.

Career medium 04
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