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Rachel Federico

Rachel Federico

Account Manager, Retail Partners Program

Wayfair

Boston, MA

Message

12

Followers

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"I'm not bossy, I'm the boss"
Interests

Running, Networking, Women's Leadership

Wayfair

Account Manager, Retail Partners Program

• Balances merchandising, marketing, operations and profitability projects to effectively and efficiently scale partnerships.
• Develops specifications for technical improvements and work as a business counterpart to a team of dedicated engineers.
• Partners with Operations, Marketing, Finance, and Engineering functions to achieve shared goals.
• Manages relationships with partner’s accounts worth up to $100 million.

Career medium 06
Career
Career medium 06

Wayfair

Account Operations Specialist, Credit Recovery

• Overseeing supplier relationships, managing vendor centric credit approvals and denials while building consensus among vendors to improve profitability and customer satisfaction.
• Developed and designed a complex reporting system for return credit metrics, which improved effectiveness and provide granular insight into account operations tracking.
• Presenting cross-functional partners with a customer facing outreach tool, leading to increased response time and revenue collection.
• Leading and facilitating a training program for new employees within Wayfair, detailing the Credit Recovery process.
• Selected among top performing employees to enter the Emerging Manager Development Program.

Career

Wayfair

Account Operations Associate, Credit Recovery

• Led negotiations of daily vendor credit approvals and denials, resulting in improving analytical rigor to highlight and monitor management assets.
• Developed an empirical study, which analyzed the daily cancellations and resulted in revenue lost while recommending best practices to improve portfolio assets.
• Collaborated with cross-functional partners to enforce individualized allowance terms with vendors, and implemented an efficient process to build client relationships.
• Analyzed performance trends and presented recommendations to key stakeholders, which improved profitability and growth.

Career medium 02
Career
Career medium 05

East End House

Group Leader, Middle School Program

•Facilitated STEM based courses, with emphasis in critical thinking skills.
• Facilitated and wrote curriculum for weekly girls group, focusing on social/ emotional skills, girlhood, identity, and critical thinking.
• Worked within database and with data entry, including ETO and grant information.
• Regularly communicated with parents about the status of their children.
•Conducted quarterly consumer satisfaction surveys and reported back data collected.

Career

Lesley University

Bachelor of Arts (B.A.), English