The University of Manchester
February 2013 — Present
I assist staff and students with resolving electronic resources access problems by email, telephone, library chat and in person; to do this I have to have excellent written and oral communication skills, whilst also being approachable and professional.
A critical aspect of my role is liaising with other teams within the library and the university including the collection management team to ensure accurate catalogue records relating to library resources. I also liaise with publishers, suppliers and subscription agents regarding the technical aspects of subscription activation, access to resources, IP registration and access credentials. This demands excellent interpersonal and negotiating skills to develop effective, professional relationships with internal and external stakeholders.
I create, edit and maintain the Library's web pages relating to e-Resources. This demands a knowledge of a bespoke IT package which is used to edit the website. I also use social media, including Twitter regularly in my role as a creative way to promote new services and resources.
I am responsible for activating and amending orders and subscription information that we have using a variety of software including Alma and Oracle.
I am dedicated to my personal development and during my time in the role I have been involved with the Career Advancement Network (CAN), set up by the Leadership team at the Library for those they feel will progress in an academic environment. At these events I am able to network with people who work across the Library and am able to continue to create professional relationships across the Library. Through my involvement in the CAN Network, I have been able to be involved in projects that involve: Creating a blog which focused on both the technical and creative element; focus group planning and facilitating focus groups; and developing my presentation skills in front of wider members of the library.