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Rachael Fogarty

Rachael Fogarty

Customer Order Specialist

The Home Depot

Energetic and results-driven professional with successful track-record in customer service. Reliable and driven, with strong time management and prioritization abilities.

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The Home Depot

Customer Order Specialist

-Effectively serve as project manager for all special order and installation projects, seeing them through from sale to completion.
-Liaison between vendors, installers, service providers, associates, shipping and logistics companies and customer to establish shipment and installation dates, enquiries about in-stock product, product receipts, and place any re-orders and order updates.
-Provide support and guidance to other departments to ensure that key tasks and outcomes are achieved on time, and ensure excellent customer service. This has improved our overall customer services outcomes in key departments, and the store’s overall customer service score has increased positively.
-As the Workshops and InFocus Captain, I manage and organize weekly DIY workshops for customers and train associates on the importance of safety compliance. Our DIY attendance has increased 10%, and the InFocus team has increased 100% in participation.

The Home Depot

Sales Associate

-Train incoming associates on planograms, merchandise, product knowledge, special orders and installations items and general merchandise of the department.
-Provide excellent service to each and every customer and solve customer issues and problems when needed.
-Actively focus keeping accurate inventory and supply of consumer goods, leading to a more satisfying customer experience.
-Effectively serve as account manager for customers and their special orders.