July 2013 — Present
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Develops and trains assistant managers on company standards and leadership abilities.
Protects store and pushes business to reach daily and yearly goals.
Promotes teamwork, a great work environment and shopping atmosphere for associates and customers.
Creates a fun and engaging environment by displaying enthusiasm, integrity, commitment, & passion for the Abercrombie brand and culture, generating new ideas to improve the store experience.
Adheres to and upholds staff to Abercrombie guidelines in personal appearance, & rules of conduct.
Values diversity in others and develops and maintains good working relationships with all associates.
Communicates store operations information with store staff. Reviews and supports all procedures and policies.
Coaches, trains and motivates staff members by setting achievable goals, providing feedback, listening to associates, and effectively communicating their role on the team.
Sets priorities, assigns work, and organizes work flow for employee staff.
Ensures all customers are greeted, thanked, helped, and responded to with current taglines.
Stays knowledgeable & shares appropriate product choices with customers.
Listens to and resolves customer concerns, trains staff to listen to and resolve customer concerns.
Opens and closes the store, formulates associates work week schedules, oversees shipment and stockroom procedures and operates cash registers.
Participates in training and management meetings to ensure Abercrombie standards are met.
Identifies, recruits and interviews quality associates for the store in order to assist in meeting and maintaining store staffing levels.
Maintains Abercrombie visual standards and teaches these standards to staff.
Develops plans and delegates tasks to improve areas identified during store walk throughs.
Oversees all form and face-out changes, ensuring completion of table layers and placement of new marketing.
Follows, and trains others to follow, all Abercrombie safety and security policies, including knowledge of current shrink rates.
Monitors shrink by being aware of signs of theft, whether internal or external, and assists loss prevention in the event of theft.
Projects the image of the brand through personal style, providing customer service and maintaining visual and presentation standards throughout the store.
Operates cash registers.
Stays knowledgeable on merchandise choices to better assist customers.
Monitors shrink by being aware of signs of theft, communicating customer service recovery statements, and assisting loss prevention in the event of theft.