Senior Director, Head of IT Delivery Excellence & Assurance
April 2014 — Present
As part of the digital transformation initiative, I am leading the design and implementation of the technology product development lifecycle and providing assurance that the implementation of changes delivers expected outcomes for stakeholders. A key element of this transformation initiative is the enablement of DevOps practices and the cultural elements required to sustain DevOps. Enabling iterative build-measure-learn loops, support for the entire customer journey, ability to design-in quality and consistent experience, continuous learning, and improvement, and balancing agility and discipline are the key facets of the product development lifecycle.
I am also an evangelist for digitization and I lead the enablement, change management and collaboration required for the successful integration of the lifecycle in product development and delivery across global delivery centers. Integration of mobile apps and Yammer for staying connected with teams and building learning networks were key components of my communication strategy. In just over a year, I was able to demonstrate significant progress and outcomes in the areas of engineering, delivery, and cultural mindshift, thereby ensuring that the transformation was on an accelerated track and was effective and sustainable.
I set up a data-driven decision cockpit to monitor progress and effectiveness of the product development lifecycle during the digital transformation program. I ensure that timely mitigating actions are initiated where required, including but not limited to engaging C-level executives for communication or risk management.
I collaborate with the product development and operations teams to consult and collaboratively resolve any risks to customer experience at any point in the customer journey. I enjoy making complex decisions by asking the proverbial "why does it matter' and ensure that our customer commitments include continuous improvements provide value and are sustainable.