Accenture Services Pvt. Ltd.
Voice Coach/ Process Trainer
December 2006 — Present
1. I train phone representatives/consultants come up their learning curve in terms of grammar, voice & accent.
2. Provide customer service for research and resolution of executive complaints.
3. I resolve customer issues; provided business solutions to achieve customer needs.
4. Achieved 99% customer satisfaction in high-pressure environments.
5. I have served as a process trainer for 12 months & trained 5 batches on Motor Insurance (Sales & Service).