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Prathik Desai

Prathik Desai

Voice Coach/ Process Trainer

Accenture Services Pvt. Ltd.

Voice Coach/ Process Trainer at Accenture Services Pvt. Ltd.





Accenture Services Pvt. Ltd.

Voice Coach/ Process Trainer

1. I train phone representatives/consultants come up their learning curve in terms of grammar, voice & accent.
2. Provide customer service for research and resolution of executive complaints.
3. I resolve customer issues; provided business solutions to achieve customer needs.
4. Achieved 99% customer satisfaction in high-pressure environments.
5. I have served as a process trainer for 12 months & trained 5 batches on Motor Insurance (Sales & Service).

Career medium 05
Career medium 02

24/7 Customer

Customer service advisor

My work as a Senior Sales Executive included -
1. Extensive skills and experience in Insurance sales and sales support.
2. Charged with responsibility for logging sales orders by phone.
3. Generated sales order invoices.
4. Worked with major vendors, responsible for selling company’s products.


United business institutes

Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

SBKV School