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“Please” and “Thank You” Are Getting in the Way of Your Leadership

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Consider some of the lines that you use in your day to day business conversations. Phrases such as “Please let me know when we can speak more about this…”, “Thank you for taking the time to speak with me today!”, “I look forward to working with you.” Sound familiar? Most recently, these were my “go to” phrases when interacting with colleagues, prospects and clients, especially through email.

As humans and specifically those with the XX chromosome, we have been conditioned to always mind our “p’s and q’s” and please and thank you are a natural part of who we are. And let’s be honest, when we’re trying to negotiate, sell a new idea, or navigate conflict in some way, we think that having manners and using exclamation points or smiley faces...

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