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Piyush Kayastha

Piyush Kayastha

Freelance Technical Writer

Internet Brands

Experienced leader with proven history of being a versatile, self-motivated and goal oriented individual. I am ambitious to utilize my technical background and expansive experience to advance my professional career. With the ever changing world of technology, I am always interested in learning more and continuing to grow my p...





Internet Brands

Freelance Technical Writer

Writer responsible for devising articles related to Automotive Technical guides. Specific duties including gathering information related to specific vehicle manufacturers, makes, models, recalls, how to's, DIY, repair, modification, etc. Tasks involve researching specific criteria relevant to various auto makes and constructing articles formatted to the company's editorial guidelines. Ensuring images are clear and free of water marks as well as ensuring resources used are quoted accordingly.

Save time with this neat tip on dating cases this year and last!

As the new year begins, there are a few changes to keep in mind when opening or dictating cases from 2015. Here are a few tips

Dictating old cases in the new year

Voicebrook, Inc.

Implementation Specialist

The Implementation Specialist role is a member of the Implementation Services team. As a
member of the team, they are responsible for the execution of tasks associated to client
implementations, including new solution deployments, upgrades, training and support. The
Implementation Specialist is assigned to specific projects as Lead Implementation Specialist.
In this role they serve as a client advocate, ensuring that all components of the solution being
implemented meet client requirements and Voicebrook best practices. Some activities
performed by the Implementation Specialist include, but are not limited to, technical
assessments of client environments, design of solution, installation and configuration of
products, testing and certification of solution, product training, knowledge transfer, and
support. The Implementation Specialist also provides Level II support and is expected to
provide expert technical knowledge of all products deployed.