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Phyllip Baker II

Phyllip Baker II

User Support Technician II

County of Riverside

Loma Linda, CA

User Support Technician and Audio Engineer


County of Riverside

User Support Technician II

• Troubleshoot and coordinate desktop communication problems and remote system connections; troubleshoot software and/or equipment errors; coach users in correcting reported problems.
• Perform system maintenance for data integrity and ongoing end-user support for various offices throughout Riverside County.
• Prepare and maintain technical documentation and procedures; create and update staff security profiles.
• Perform physical transfers of staff delivering and setting up equipment, network administration, computer reimaging, hardware installation, user remote access setup, software licensing compliance, and inventory/asset control.
• Demonstrated ability managing multiple projects simultaneously.
• Respond to a high volume of inbound phone calls, voicemails and email inquiries from both internal and external clients.
• Able to work effectively and integrate work across relevant areas, develop services to enhance business relationships across departments with Social Workers, Supervisors, Support Staff, Regional Managers, and Deputy Directors.
• Received, logged, and routed calls from clients for assistance and/or repairs to equipment; performed repairs and provided monthly reporting to management.
• Able to work independently or as a member of a team.
• Extensive experience using Microsoft Word, Excel, PowerPoint, Access, CWS/CMS, Remedy, Adobe Acrobat, Microsoft Exchange, Microsoft Exchange Server Management, Microsoft Windows 2000, Windows 95, Windows 98, Windows ME, Windows XP, Windows 7, Networking, Groupwise and VMview.

Career medium 04

II Enterprises

Audio Engineer

I am an experienced engineer working with Analog and Digital Mixers. Currently work with Yamaha PM5D and DM2000 Digital Mixers.

Mt. Rubidoux SDA Church

Audio Director/Media Director/ Web Administrator

• Lead and manage team of 15 staff members.
• Responsible for recruiting, training, overseeing and retaining necessary staff, both volunteer and paid personnel where applicable.
• Coordinate plans and activities with staff, volunteers, and pastors pertaining to all events requiring media staff such as visual arts, audio/visual equipment, and website related activities.
• Thorough knowledge and understanding of social/interactive media, channels and pricing model, media planning, negotiation, implementation and performance analysis.
• Over 10 years’ experience with live digital audio mixing boards, digital audio editing software, video equipment and editing software, cable and connector repair, lighting equipment- light boards and programming, presentation software, production management.
• Excellent oral and written communication skills.
• Manage staff schedules; I review and approve timesheets for paid media personnel.
• Project managed departmental process and procedure creation.
• Created and reviewed work flow processes; provide training to staff to ensure understanding of department goals as it relates to the overall goals and visions of Mt. Rubidoux SDA Church.
• Responsible for procuring business accounts related to media requirements (i.e. streaming services, etc.)
• Organized team building events to help promote cohesiveness and team environment.
• Conduct monthly staff meetings in order to develop leadership and interpersonal skills.
• Provide monthly reporting to church management that help to support the strategic goals and help to increase membership.
• Serve as primary and high level contact to articulate the church’s view on media strategy and ministry philosophies.
• Conduct program debriefing and ensure dialogue with ministry leaders on event successes and areas needing improvement.
• Responsible for oversight of all program budgets, including staffing and resource requirements.
• Responsible for overseeing the churches website

Career medium 05

University of Redlands

Master of Arts (M.A.), Business, Management, Marketing, and Related Support Services

Southwestern Adventist University

BBA, Management Information Systems