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Phillipe Bojorquez

Phillipe Bojorquez

Associate Software QA Engineer

Samsung Electronics America

Associate Software QA Engineer at Samsung Electronics America

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Samsung Electronics America

Associate Software QA Engineer

Manual Testing
Black Box Testing
Smoke Testing
Sanity Testing

Career medium 04

Canary (canary.is)

Head of Customer Experience

Advocating for an amazing customer experience throughout the build lifecycle. This was done by engaging users story to determine their needs, working cross departmentally to ensure that the customer had a voice, and sharing data driven insights company wide. Part of my duties involved onboarding new hires, providing technical training to employees, and exemplifying Canary's core cultural values. In addition to this I liaised with Business Development, Marketing, Product Development, and Engineering to optimize processes and keep our focus customer centric.

Responsible for, Oversaw, or Otherwise integral to:
•Research and development of customer support channel services and technology
•Wireframing support services, user flows, and process diagramming / process revision
•Requirements Documentation and Project Managing of Customer Support services
•Mapping known Hardware and Software issues to Jira projects, epics, and bugs
•Administered Google Apps, Zendesk, internal networking topology, new hire onboarding, employee equipment provisioning, E-commerce platforms and connected payment systems, Zopim, external cloud based file sharing services, Hipchat, Smartsheet, Indiegogo, and Backerkit
•Solicited RFP’s from technology service providers. Compiled, evaluated, and recommended vendors based on information gathered
•Formulated internal audit for Security Risk Management, best practices for Social Media communications, HR Onboarding and Offboarding procedures
•User Acceptance testing and Blackbox testing of Hardware and Software during Alpha and Beta phases

Career

IT Consulting

IT Consulting

Technical Consultation

• Tier II/III technical support
• Custom software support
• Networking (Design and Implementation)
• Q.A. Testing (Black Box, User Acceptance, Manual)
• Mac / PC break/fix
• Social Media Consultation
• Microsoft Enterprise Support
• Google Apps Migration and Administration
• Mac Server setup and administration
• Enterprise Antivirus setup and Virus removal
• Adobe Suite Support
• Technical Training
• Content Creation for Social Media, Blog, and Knowledge Base
• Hardware Consultation, Installation, and Maintenance.

I have worked for managed service providers such as MactechNYC and OB1 technologies. I have also consulted for nonprofits like New York City Tech Meetup.

Career medium 03
Career
Career medium 04

Happify

Qa Consultant

Responsible for optimizing test cases to current Web Application needs. Creation of new test cases, using flow diagramming and manual testing schema, with an eye towards user experience.

Career

boxee

Tier II/III Technical Support Engineer

• Tier II/III technical support and response
• Zendesk ticketing system / Incoming search optimization
• Creation of Knowledge Based Articles for end users
• Technical Liaison to Marketing, Quality Assurance, and Product
• Hardware support and troubleshooting
• Network testing and playback troubleshooting
• Q.A. Testing (UX)
• Mac repair and optimization
• Twitter technical support
• Process revision
• Building new forms of communication and optimizing existing lines of communication
• Quality Control of Technical Support responses in ticketing system environment

Career medium 02
Career
Career medium 06

WGU

IT Help Desk

• Hardware Replacement and Upgrading for Laptops and Desktops
• VOIP Phone / Basic Network troubleshooting
• Network Printers Setup
• Windows XP/Vista/ and Mac OS installing, updating troubleshooting and installing: Drivers, Applications, and services
• New Hire training / Technical Trainer
• Wiki / Google Docs White Papers for Process Revision
• Desktop Imaging and Virtualization (VM Ware, Altiris)
• Deploying new Laptops and Desktops / Managing existing laptop and desktops
• Centralized Antivirus setup and support
• Inventory Control and Ordering
• Microsoft Office Suite / Open Source Applications Use, Troubleshooting, and Setup
• Internal and External Phone and Face to Face based technical support for 10,000 students / 800 Staff

Career

SLUG magazine

Social Media Coordinator

Created Social Media Direction Plan for SLUG Magazine and their new company Craft Lake City. Increased revenue by closely monitoring Facebook, Twitter, Google+ and our company newsletter in order to create targeted pushes and campaigns. Increased Conversions from Facebook posts to website click-throughs. Made Craft Lake City a year round brand instead of a once a year event.
Expanded Craft Lake Cities online presence by increasing traffic to their YouTube page, creating a new forum that featured artist bio's interviews and how to videos. Created street level marketing pushes that increased awareness of Craft Lake City's once a year festival. Utilized Pinterest to create a personal dialogue between our company and our viewership. Created a blog to increase SEO and Google Analytic driven searches.

Career medium 05
Career
Career medium 01

Heuristic Systems

Tier One Technical Support and Server Provisioning

• Customer complaint resolution
• Technical Support in Help Desk/Ticket System environment
• DNS records setup and troubleshooting
• Provisioning of production servers for mailing
• Utilizing basic Linux commands
• Troubleshooting custom software for clients
• Basic Network troubleshooting
• Basic setup and command line knowledge for Linux

Career

KOA

Assistant Manager/ Technical Director

• Wireless Internet Monitoring and problem resolution
• Web Page Implementation and update.
• Technical Support (Company, Customers)
• Writing and Serving legal notices
• Property Management of 200 site Motorhome park and 400 site Mobilehome residency
• Customer Service
• Advisor on the board of technology for all Utah KOA’s. This advisory oversaw technological issues for 8 parks. The projects I worked on included outdoor WiFi implementation using repeaters and signal gain boosters, SEO and branding, and the identification and adoption of new technology.

Career medium 03
Career

Bard College at Simon's Rock

Computer Science

Western Governors University

Bachelor's Degree, Information Security: Programming Emphasis