Language of Caring
October 2015 — Present
The mission of Language of Caring (LOC) is to achieve an unparalleled patient experience and a culture of caring through exceptional communication.
Healthcare professionals are under more pressure than ever to effectively tackle the challenges of patient experience, patient safety, employee engagement, market share, cultural transformation, CAHPS, and more. Addressing each challenge one-by-one can be effective, but overwhelming.
Language of Caring offers a solution that impacts all of your priorities. The LOC solution: communication skill building. Its communication training and coaching solutions for staff and physicians hardwire the skills necessary for making empathy and compassion palpable and fulfilling the promise of patient and family-centered care.
As a LOC physician coach, I work with physicians to develop their effective communication skills with patients and staff, and to learn how to serve as peer coaches for each other.