Peter Weeks

Ensure the continual professionalism of all front desk staff, including the Assistant Front Desk Managers and at times the VIP Services staff when their management was not present. Have been in charge in such areas as night audit, attendance, discipline, night audit and rooms management. Retain common knowledge from other property departments including Customer Care, Food & Beverage, and Gaming. Oversee any unsettled guest balances and determine if any further action is needed. Readily assist in any executive needs from all departments. Oversee the complete workings of the Front Desk, Concierge Desk and assistant in VIP Services when needed.
Also, during my time in management, I have completed the Diversity workshop where I became a "Diversity Champion" and received the Warriorship award for most improved.

Responsible for check-ins and check-outs. Expected to be professional and maintain a smile at all times. Retained all knowledge of the front desk workings including updated policies and procedures. Constant awareness of any guest needing assistance in the hotel lobby. Expected to engage guests at all times, including check-in and check-out, while answering any questions in regards to their experience during their stay. Able to multi-task between assisting guests in the lobby and on the phone.

I am currently enrolled with Columbia Southern University casually seeking my Bachelor's degree in Hospitality & Tourism. I am hoping to find more steady career position so that I may attack my goals more aggressively.