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Pedro José Luna Salmón

Pedro José Luna Salmón

Contributor Technical Support for the SaaS Leveraged Team

Sabre Holdings

Contributor Technical Support for the SaaS Leveraged Team at Sabre Holdings

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Sabre Holdings

Contributor Technical Support for the SaaS Leveraged Team

Responsible for providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting, repairing and debugging complex software and hardware solutions.
Provides support utilizing monitoring tools and diagnostic methods.
Responsible for third level technical support for application related hardware, software and network problems.
Works closely with architecture and engineering teams in order to defines hardware and software platforms.
Designs and develops engineering solutions for custom solutions where standards will not work. Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
Responsible for providing specialized technical and product support to data center personnel who are diagnosing, troubleshooting, repairing and debugging application and hardware issues.
Responsible for overseeing the installation, configuration, and maintenance or Hardware and Software Systems in support of business processing requirements.
Performing application installations/upgrades/patches (Unix and MetaFrame)
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Modify operating system parameters and system configurations.

Career medium 05
Career
Career medium 01

Multi Ahorro

IT Infraestructure Technician

In direct coordination with the board; responsible of IT Support of the Multiahorro, Multiahorro Express and Multiahorro Hogar branches.
In charged of Installation and configuration of the brances’ own softwares for PC users, servers, and cash registers.
Configuration of control access devices, cameras, data collectors (pda’s).
Responsible for training of purchased software, reception software, remote terminals (Wyse), data collectors (handhelds, pda’s) and all software related training.
Responsible for supervision of the correct functioning of the branches’ servers. And surveillance systems supervision (24 hr. service).
Part of the On Call team to support any issues related with communications and the performance of the used applications by the branches.
Coordinator of outsourced implementation for PC’s, equipment and communications.
In charged of supply puchasing for the IT department and branches.

Career

Intelec Peru SAC

IT Department Responsible

In charged of the IT department and Operations, worked as a Network Administrator and supervisor.
Manager of the Data Center and responsible of problem solving, related to software administration, productivity and efficiency.
Responsible of acquisition and integration of biometrics equipment (BIOSTATION).
In charged of equipment purchasing, supplies and warrantee control for the IT department.
Responsible of training, integration and use of the storage control software (SISALM).
Supervisor of the Accounting software (CONCAR) and payroll software (PLACAR).

Career medium 06
Career

Banco Sudamericano

IT Internship

Antonio Raimondi

Universidad Ricardo Palma

Information Technology