Contributor Technical Support for the SaaS Leveraged Team
January 2013 — Present
Responsible for providing specialized technical and product support for Sabre hosted solutions, this includes troubleshooting, repairing and debugging complex software and hardware solutions.
Provides support utilizing monitoring tools and diagnostic methods.
Responsible for third level technical support for application related hardware, software and network problems.
Works closely with architecture and engineering teams in order to defines hardware and software platforms.
Designs and develops engineering solutions for custom solutions where standards will not work. Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
Responsible for providing specialized technical and product support to data center personnel who are diagnosing, troubleshooting, repairing and debugging application and hardware issues.
Responsible for overseeing the installation, configuration, and maintenance or Hardware and Software Systems in support of business processing requirements.
Performing application installations/upgrades/patches (Unix and MetaFrame)
Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Modify operating system parameters and system configurations.