Global Gourmet Catering
Guest Service Agent
October 2013 — May 2016
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•Escalate issues to SAP P2P Functional, HPSM or Accounts Payable Tier 2 support as needed.
•Expected to provide evaluation focused on improving the relevancy of trending topic results from a major social media platform
•Have working knowledge of social media platforms, social media content, etc. (Including but not limited to: Facebook, Twitter, etc.)
•Have familiarity and interest with current events, politics, entertainment, science, shopping, and/or technology in the local market
•As a rater on this project, he reviewed current trending topics and assign a rating based upon my level of interest in the story and emotional impact (if any) and then write a comment which clearly articulates my interest level and why.
•Followed a bus route to determine the correct path on Apple maps.
•Worked on complex task, comparing multiple sources of information, with great attention to detail.
•Collected the correct data to fix the errors on the GPS map system.
•Opened and closed customer accounts.
•Recorded and entered customer data.
•Performed internal audits for various functions
•Processing and filing payments.
•Answering phone, Taking/Confirming appointments,
•Students/Faculty Patient Assignments,
•Verified billing and insurance information (Medical, Dental, Private)
•Administrative and Office Duties.
•Translated and assisted large conferences and formal meetings.
•Interpreter for community-based events and assignments within the education, health and social services sectors.
•Performed administrative and secretarial responsibilities in support of client services functions and operations.
•Handled confidential information in a professional manner.
•Opened new customer accounts and audited existing accounts.
•Provided administrative support to Branch Manager
•Processed OTC transactions.
•Responsible for providing sales and service to customers
•Handled service requests and problem resolution.
Achievements: “Performance Award highest Customer Service score and # 1 Sales