Manufacturing IT Technician
November 2011 — Present
*Monitor site manufacturing, core IT infrastructure, and automation systems on a continuous basis and interact with these systems as required: MES, DELTAV, PI, ANMS.
*Creation of accounts in Active Directory for Corporate and Manufacturing domain.
*Creation of SharePoint sites/Sub-sites and support for various Departments in Manufacturing.
*Basic Systems Administration tasks.
*Coordinate responses to exceptions and alarms from systems
*Provide alarm dispatching responsibilities following approved procedures
*Provide first level support and determine the appropriate service dispatch and escalation
*Analyze, diagnose and respond to basic system issues and end user requests
*Answer incoming service and support calls
*Use an electronic ticketing system (NOVO) to log and track issues from initiation to completion and closure
*Compile reports and metrics on service and support calls, and update affected department management
*Compile/develop system operation and maintenance documentation
*Communicate basic instructions to non-technical staff
*Provide shift coverage for 24/7 support