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Paulo Alzate

Paulo Alzate

Manufacturing IT Technician

Genzyme

MA

Manufacturing IT Technician at Genzyme

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Genzyme

Manufacturing IT Technician

*Monitor site manufacturing, core IT infrastructure, and automation systems on a continuous basis and interact with these systems as required: MES, DELTAV, PI, ANMS.
*Creation of accounts in Active Directory for Corporate and Manufacturing domain.
*Creation of SharePoint sites/Sub-sites and support for various Departments in Manufacturing.
*Basic Systems Administration tasks.
*Coordinate responses to exceptions and alarms from systems
*Provide alarm dispatching responsibilities following approved procedures
*Provide first level support and determine the appropriate service dispatch and escalation
*Analyze, diagnose and respond to basic system issues and end user requests
*Answer incoming service and support calls
*Use an electronic ticketing system (NOVO) to log and track issues from initiation to completion and closure
*Compile reports and metrics on service and support calls, and update affected department management
*Compile/develop system operation and maintenance documentation
*Communicate basic instructions to non-technical staff
*Provide shift coverage for 24/7 support

Career medium 01
Career
Career medium 06

Framingham Co-operative Bank

Senior Bank Teller / IT Support

Main Job Tasks and Responsibilities
-receive and count working cash at beginning of shift
identify customers, validate and cash checks
-accept cash and cheques for deposit and check accuracy of deposit slip
-process cash withdrawals
-perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
-perform services for customers such as ordering bank cards and checks
-receive and verify loan payments, mortgage payments and utility bill payments
-record all transactions promptly, accurately and in compliance with bank procedures
-balance currency, cash and checks in cash drawer at end of each shift
-answer inquiries regarding checking and savings accounts and other bank related products
-attempt to resolve issues and problems with customer's accounts
-initiate and open new accounts
-explain, advise on and promote bank products and services to customers

Career

Globe Direct LLC

Data Processor II - Marketing Research

Direct Mail is an efficient, cost effective and targeted method to deliver your advertising message to your current and potential clients. Turn-Key Direct Mail Solutions

Globe Direct provides design, data, timeliness & quality to your direct mail efforts.

Career medium 02
Career
Career medium 06

The Bombay Company

Assistant Manager

Assists in managing daily operations of a retail store. Performs a variety of duties personally and/or supervises employees performing duties. Plans and prepares work schedules and assigns employees to specific duties. Prepares or directs workers preparing merchandise displays and advertising copy. Performs sales work, takes inventories, reconciles cash with sales receipts, keeps operating records, and/or prepares daily record of transactions. Reports to Store Manager and supervises subordinate staff. NOTE--ERI'S findings based on years of experience.: Acts as manager in manager's absence. Orders merchandise or prepares requisitions to replenish merchandise on hand. Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

Career

University of Massachusetts at Lowell

Associates, Information Technology

University of Massachusetts at Lowell

Certificate, Database Management