Customer care specialist
October 2011 — Present
I work in group Medicare. I take customers calls regarding benefits, medical claims, pharmacy claims,billing when applicable, and enrollment and dis enrollment issues. In the course of being here I have been selected for special projects. Some include outbound call projects, team projects like March of dimes, team decorations. I was also selected for a designated team North Carolina Health State Plan (NCSHP). For this roll I had to become licensed health care sales agent, which I completed in August 2013. I have been licensed in three states Kentucky, North Carolina, and Illinois. I was selected as another designated team member for the state of Illinois as well. We helped sale plans, explained how plans work, and helped prospective members with guidance and thorough research into the plans with each caller.