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Paula Powell

Paula Powell

Customer care specialist

Humana

Louisville, KY

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Humana

Customer care specialist

I work in group Medicare. I take customers calls regarding benefits, medical claims, pharmacy claims,billing when applicable, and enrollment and dis enrollment issues. In the course of being here I have been selected for special projects. Some include outbound call projects, team projects like March of dimes, team decorations. I was also selected for a designated team North Carolina Health State Plan (NCSHP). For this roll I had to become licensed health care sales agent, which I completed in August 2013. I have been licensed in three states Kentucky, North Carolina, and Illinois. I was selected as another designated team member for the state of Illinois as well. We helped sale plans, explained how plans work, and helped prospective members with guidance and thorough research into the plans with each caller.

Career medium 02
Career
Career medium 01

ITC and later Sykes

Sr. Advisor Apple IOS tech support

When I first started I did over the phone tech support for IOS mobile devices. This included iPod, iPhone, iPad. Within six months it was promoted to a sr advisor. In this position I took calls that where supervisor calls that advisors could no longer handle. I was given authority to make decisions to benefit both apple and the customer at the same time. I learned to deesculate calls, to handle difficult customers, and resolve most issues

Career

Target

Stocking

Unload trucks, sort merchandise, stock shelves, set displays,

Geek Squad

Shipping and Receiving

Cleaned, boxed, and shipped repaired computers nation wide. Made shipping orders. Loaded trucks to ship cargo out

HPU

None, Core classes

After getting married and moving to Hawaii, I restarted school. Left to take care of family

Jcc

None, Core classes

Started taking core classes after graduation of high school and a spine surgery

Jcc

Computer tech a+

Took courses to get my A+ certification

Assumption high school

Diploma