How an Accident is Changing My Focus
A few weeks ago, Magellan Law, PLC received a negative review on Google. I take these reviews very seriously because my law firm means a lot to me. The review was a nasty comment from someone that neither I, nor my staff, have any recollection of, which made me feel even worse. If the comment had been based on someone’s actual experience with me or my law firm, I could take ownership of that. However, it was from someone who didn’t even seem to have any direct contact with us. My first response was to refute the review and ask for more information from the reviewer so I could address the perceived concerns. My second reaction was to report the comment because it violated Google’s review policy.
Continue to read Paul Deloughery's third response that did not help the situation.