US Army reserve
February 2013 — Present
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Marketing and Advertising Professional
Served as a liaison between sales force and Sears's customer by managing company (sales) and customer expectations
Manage resources within the market to ensure budgeted number of appointments is met.
Reviewed daily performance with District General Manger to understand lead performance.
Document and track trends within the market to ensure that budgeted number of leads are met.
Provide routine written and verbal feedback to District General Manager and Appointment Center Regional Manager based on trends to drive improvement in customer experience and in the appointment setting process.
Managed appointment center marketing resources to ensure performance metrics were met for productivity, lead conversion rates, quality percentages, and various performance metrics.
Assisting the customer in getting service for a variety of Sears' products
Responsible for being logged into the phones at least 87.5% - 90% of the hours worked in a day
Improve and maintain high and acceptable level in customer satisfaction ratings through thorough and timely communication with all involved
Setting 16-20 appointments of hours worked for customers to meet with Sales Representative