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Patty Long

Patty Long

Vice President - Content & Program Development

AXIOM Sales Force Development, Inc.

Atlanta, Other

VP - Program Development at AXIOM Sales Force Development, Inc.

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AXIOM Sales Force Development, Inc.

Vice President - Content & Program Development

Oversee all aspects of content for online learning libraries, instructor-led classroom and distance learning programs, and application help and training. Serve as instructional strategist and lead instructional designer on new content libraries.

Initially brought on board to create Axiom's online sales training program; work included creating prototype, selecting tools, and engineering development process. Transformed AXIOM’s content development approach from an instructor-developer model into a scalable intellectual property development organization. Created four online learning libraries as well as online help and applications training. Revamped instructor-led materials to complement the graphical nature of the online modules and to enhance skills applicationParticipate in strategic sales efforts.

Career medium 04
Career
Career medium 01

Performance Partners

Principal

Account ower for AT&T Southeast (formerly BellSouth) Large Business Customer Care, HR Ethics and Compliance, and Wholesale Markets as well as Beazer Homes. Work included:

- All aspects of sales for fixed bid projects (presentations, proposals, project scoping, and estimation).

- Project management for for large-scale training development initiatives ($250K-$2M) involving internal team members, client team members, and often third party vendors.

- Financial analysis for FEAs and ROI analyses.

- Instructonal design for a wide variety of end user trainign solutions, including e-learning, instructor-led, and blended solutions as well as EPSS and online help.

Content areas include add-on sales, telecom product training, customer contact skills, Ethics, and new hire training convering all aspects of products, processes, and systems.

Career

Atlanta Firms

Independent Project Manager

Contract Project Manager on projects for BellSouth Wholesale Markets, Ceridian Employer Services, and French & Associates.

BellSouth - Took over management of $600K over-budget, over-due training development project involving development vendor, internal training team, and 3 client organizations. Instituted formal development processes and standards. Resolved contractual disputes. Resulted in contract renewal for vendor.

Ceridian - Managed 8-person team of Instructional Designers that developed training for Sales team on first major release in 2 years. Partnered with Training and Sales Directors; oversaw contractors and internal training team. Served as lead Instructional Designer.

French - Managed and staffed 3-person application development team (Visual Basic) to develop a cost-effective tool to measure workforce productivity.

Career medium 01
Career
Career medium 03

QWIZ, Inc.

Manager of Product Development

Managed authoring tool-based product development department consisting of testing, training, and localization teams. Worked with lead programmer to design and develop in-house, C-based authoring tool. Started training department. Re-engineered development process for testing products. Led software localization efforts that resulted in the company’s entrée into Europe with the French, German, and Dutch product lines. Participated in major trade shows (NATSS). Worked with Sales Managers to address product-related client concerns and suggestions. Created internal sales training for all new products.

Career

Southern Company

Independent Instructional Designer

Supply Chain training and support materials lead for 8-phase enterprise-wide Oracle-Maximo-PowerPlant implementation. Deliverables include instructor-led materials, training environments and data, simulations and WBT, as well as train-the-trainer and end user training delivery. Business focus includes materials management, procure-to-pay, and Accounts Payable. Co-lead for work management-Supply Chain interface roles.

Career medium 06
Career
Career medium 01

Amdocs, Inc.

Learning Implementation Manager

Responsible for successful implementation of all aspects of Learning Services solutions for IT initiatives at Tier 1 Telecom accounts. Included oversight of customer training and end user training solutions (training environments, system simulations, e-learning, online help, and distance learning) as well as budget oversight. Clients included AT&T, Sprint XOHM (now Clearwire), and Cablevision.

Worked with sales team to develop marketing position and communications materials. Participated in sales calls and bid development.

Career

Emory University

Master of Arts, Art History

University of Rochester

Bachelor of Arts, English