Customer Service/Collections Rep. II
July 2012 — January 2014
I started my position as a Collections II Representative, responsible for front-end delinquent accounts 1-29 days past due. I was responsible for High Balance accounts 5K-10K, First payment defaults, and Specialty States, averaging about 200-270 calls per day on a blended line of inbound/outbound. I also worked on an Auto-dialer Environment (Aspect), Used Skip Trace strategy, handled the Gapping reports, pending & broken promises & loans with Deferments pending. In May 2013 I was given the opportunity to move to the Customer Service Department where I applied my wealth of collections knowledge and was able to maintain my monthly S.M.A.R.T. goals providing exceptional customer service in the most effective, polite and professional manner.