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Paola Catalina Zuluaga

Paola Catalina Zuluaga

Training & Sales Specialist

National Health Insurance - Daman

United Arab Emirates

An accomplished training & sales specialist with 7+ years experience, in training and sales in UAE & Canada across diverse industries and markets. Created the Training & Quality department and developed training programs on product, services & quality for the sales force to support their growth in achieving the company sale...

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National Health Insurance - Daman

Training & Sales Specialist

• Plan, develop, and provide training and staff development programs to sales force
• Manage a team of 4 and responsible for overall training of 200+ of employees across all Daman's sales branches in UAE
• Develop training strategy and career path for sales employees
• Analyze training needs to develop new training programs or modify and improve existing programs
• Develop and organize training manuals, multimedia visual aids, and other educational materials
• Conduct orientation sessions and arrange on-the-job training and licensing for new hires, provide coaching to sales staff and career development advice
• Confer with management and conduct surveys to identify training needs based on processes, changes, and other factors
• Develop testing and evaluation procedures and prepare training budget for department
• Evaluate training officers and the effectiveness of training programs, providing recommendations for improvement
• Review departmental processes and identify gaps to enhance processes for cost optimization and process alignment
• Manage quality of the department to enhance and streamline sales approach across all branches in order to further enhance customer satisfaction and productivity of the employee(s)