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Osayande Angaza

Osayande Angaza

Lead Consultant

We Define IT Consulting

Brooklyn, NY

Managed IT Services Specialist, Cross-Platform Senior Systems Engineer, Tech Director, Educator and Web Developer

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We Define IT Consulting

Lead Consultant

As Lead Consultant at We Define IT, I worked with several businesses revamp their existing offerings, streamline their support delivery and make the transition to Managed IT Services where appropriate. Consulting for these clients has provided me an unprecedented range of product knowledge and integration experience with a majority of the products and services targeted for and most widely-used by Managed IT Service Providers. From Asigra and Autotask to Zenith and Zoho, I have had in-depth experience with utilizing and implementing many solutions covering the RMM, BDR, CRM, PSA, UTM, IaaS categories of this space.

Career medium 05
Career
Career medium 06

Tabush Consulting Group

Director of Technical Services

In my position as Technical Director at Tabush I was responsible entirely for the day-to-day operations of a technical services team that I grew from 5 to 20 technicians. All aspects of team management and direction ranging from making hiring decisions based on the department’s budget to conceiving and implementing department guidelines and workflow were handled directly by me. Client and Vendor relationship development and maintenance came naturally to me, so I would often take on the challenges that they present with a zeal that is rarely seen in technical service positions. My technical acumen, leadership skills and ability to educate others inspired me to create an initiative that hired interested but unskilled employees that I would develop and train myself with the assistance of my team. This decision proved to be largely successful and produced amazing technical experts without the high turnover usually found in the industry. I was the primary decision maker and the primary person managing and developing implementation strategies on all client and internal company based technology solutions. As profits began to soar due to the low-overhead and high output, one of my proudest achievements came in my moving the organization from a Break-Fix (Fire-Fighting) model to being a Managed Services Provider with a proactive approach to support. The smooth operation of our internal and client systems was paramount to the success of the new model, so as the Director, I made it my business to stay on-top of all the emerging technologies and was often the final escalation point (Level 4) for the most critical of issues. This work included, but was not limited to Advanced Firewall, Switch and Router configuration and administration, vmWare vSphere 4 deployment and management, Microsoft Windows 2008 / Exchange 2007 & 2010 / SQL 2005 & 2008 Server platforms and vRanger and StoreGrid backup solutions.

Career

Eastern Microsystems

Level 2 Support Engineer

Managed technical teams and projects at all levels on a freelance basis for various clients and industries for this technical service company. Regular advanced usage and administration of the following applications was commonplace: Microsoft Windows NT/2000/2003 Server, Windows 3.1/9x/ME/2000/XP, MS-DOS, Linux, and Macintosh OS9/OSX/Panther, Microsoft Office Professional Suite (Mac & PC), Adobe Creative Suite, Quark, Macromedia Studio, Microsoft Outlook, Entourage and Exchange Server.

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Career
Career medium 03

PC Help Services

Migration Specialist / Help Desk Technician

Worked on a consulting basis for this IT Recruiter that specialized in moves, upgrades and migrations.

• August 1999 – October 1999 >> Interpublic Group of Companies, New York, New York
Project to migrate client / server Windows NT-based network at this advertising company.

• March 1999 – May 1999 >> American Lawyer Media / Law.com, New York, New York
In-Office Help Desk support during internal restructuring and upgrade after client merger.

• October 1997 – December 1997 >> Cunard Lines Ltd., Long Island City, New York
Headquarters Upgrade and Relocation from Long Island City to Miami, Florida

Career

E J Business Service Corp.

Technical Sales Representative

Responsible for sales, installation, support, maintenance and training to new PC buyers and existing or walk-in clients. Instrumental in managing the local sales team & teaching new field sales representatives.

Career medium 04
Career

Boys & Girls High School

Essex County College

Computer Science

New Jersey Institute of Technology

Computer Science