Aljazirah vehicle's agencies Co. FORD AND LINCOLN
Service Supervisor, Service In Charge
August 2014 — Present
* Ensure maximum customer satisfaction and loyalty.
* Ensure high ethical standards in daily activities.
* Delivers the right car in perfect condition every time.
* Ensure warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.
* Monitors the flow of work in the Service Department and intervenes as needed to ensure work is accomplished.
* Ensure to achieve profit percentage indicators on Gross Sales, Discount, Net Sales, Cost of Sales, Gross Profit, Direct Expenses and department contribution.
* Ensure accurate invoicing and job costing within the service department.
* Ensure premises and equipment and other assets are controlled and used effectively.
* Work in progress (W.I.P) monitored on a weekly basis with all relevant staff to ensure that all work is accountable and is flowing steadily through the workshop.