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Onur SERT

Onur SERT

Dining Room Responsible

Disney Cruise Line

Cape Canaveral, FL

Dining Room Responsible / Disney Cruise Line

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Disney Cruise Line

Dining Room Responsible

*Provides food and beverage service to guests using good guest service skills. Goal is to exceed guest expectations
*Set up tables and events including chairs,silver and china
*Services food, coffee, water and other beverages
*Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
*Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
*Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
*Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
*Performs other duties as required to provide genuine hospitality

Career medium 05
Career
Career medium 06

Rixos

Restaurant Cpt.

scheduling, taking responsibilities for the business performance of the restaurant, analysing and planing restaurant sales levels and profitability, preparing reports including staff control, food control and sales, recruiting, training and motivating staff, responding the guest complains.

Career

Rixos

Bar Captain

Driving the service of the F&B operation at the Lobby Bar and Garden Bar.
Developed program in simplify processes and improved productivity.
Prepares route and work schedules.
Managing significant change and operating in circumstances outside of the usual routine

Career medium 05
Career
Career medium 02

Vaillant

Sales&Marketing Agent

Taking Event and Meeting Requests.
*Preparing contracts.
*Negotiation with the Customer.
*Planning and organizing event and meetings.
*Budget drafting.
*Following the payments.

Career

Sungate Port Royal Hotel

Butler

*Welcoming guests.
*Maintaining household security.
*Assisting in cooking as well as serving meals and drinks to guests.
*Arranging the table for serving meals.
*Drawing household budgets, Keeping wine cellars and having knowledge regarding fine wines.
*Possession of excellent public communication skills.
*A passion for serving guests and collaborating with other staff.
*Ability to work under pressure and for long unscheduled hours.
*Assist guest with their needs and demands

Career medium 01
Career

Disney University

Tourism and Hotel Management Academy, Hospital Management and Organization

Disney University

Hospitality Administration/Management