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Oana Varlan

Oana Varlan

Customer Service Supervisor

Strategic Financial Solutions NY

New York, NY

- Over four years' marketing experience (marketing research, promotion, product development) - Over 15 years working with consumers/clients in international/multicultural environment Curious, collaborative person with an eye for creative technologies and a heart for genuine people. Captivated by consumer behavior and defini...


Strategic Financial Solutions NY

Customer Service Supervisor/ Executive Assistant to CEO

• Recommend new strategies and develop effective Standard Operation Procedures for Welcome Packages and Letters of Representation
• Constantly streamline the workflow to increase efficiency by reducing the time spent on tasks
• Successfully manage and train Customer Service Representatives

Executive Assistant to CEO
• Compile call and conversion reports and keep track of lead distribution for over 30 debt consultants
• Report directly to CEO, handle, execute and deliver confidential and sensitive material for the Executive Team