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O'Tyren Banks

O'Tyren Banks

Customer Service Agent

AT&T DSL Call Center

Goldsboro

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AT&T DSL Call Center

Customer Service Agent

I am still currently an employee at AT&T. At this job I have to assist customer with setting up emails, changing account information and DSL technical support. I assist customer with line and connectivity test, setting up appointments for technicians, connecting and troubleshooting modems and configuring new and replacement modems to the customers network. While maintaing the stats that I need to succeed my monthly ratings.

Career medium 05
Career
Career medium 05

Walmart

Customer Service Associate

Working at the customer service desk required me to be able to handle guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer. I also had to make sure all the policies were being properly followed in order to ensure all of our processed exchanges and refunds were done correctly

Career

Olive Garden

Host, Production Cook

At Olive Garden I had to assist the customers with finding a seat and making sure that our customers were greatly satisfied. I had to introduce the waitress/waiter to them so they will know who will be assisting them and also had to hand out menus. The most important thing was making sure I was completing all task while keeping our customer happy

Career medium 05
Career

Eastern Wayne High

Diploma

I graduated from Eastern Wayne High School with a 3.4 GPA.