Best Western Plus Inn & Suites Olympia Washington
January 2016 — Present
The dictionary defines hospitality as the friendly reception and treatment of guests or strangers, and characterizes good hospitality with warmth, cordiality, geniality and friendliness. I’m Nyala Maki and I have a true passion for hospitality.For a hotel to succeed today it must provide travelers with a quality product and service at an affordable price. Today’s travelers seek out value. Not just a place to stay at a fair price, but a memorable experience that lasts long after the trip has ended. Establishments embracing that concept will continue thrive, especially in this age of social media. Understand that superior customer service is the key to ensuring a memorable guest experience. My knowledge of hotel operations, my compelling drive for excellence, and my love for people enable me to inspire employees with a can-do attitude that results in improved customer service.
Understanding what the customer wants is only half the equation, knowing how to deliver that value, profitably, is where the magic lies. That magic is the ability to work with employees to define standards of performance, benchmark ourselves against them, and get their buy-in to improvements and new ideas, making them part of the solution instead of being resistant to change.
I’ve had the fun of working with people in several properties improving operations and the working environment, raising customer satisfaction indices, creating memorable guest experiences, remarkable stays, and improving the bottom line.I welcome inquiries especially if they are related to potential opportunities. The best way to get in touch with me is by sending me an email. Please reference your opportunity and include a phone number. You can contact me directly at firstname.lastname@example.org or the hotel directly 360-456-5655 ext 511