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Norman Phillips

Norman Phillips

Key Account Manager

Kanoo Travel

United Arab Emirates, ae

Key Account Manager at American Express Travel/Kanoo

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Kanoo Travel

Key Account Manager

Overall Objectives and Scope
 Provides support to the the Network Development Manager
 Acts in synchronization with Kanoo Travel Management and Network Partners to manage American Express global accounts and liaises on behalf of American Express in relevant matters in consultation with the Senior General Manager and Network Development Manager
 Key Account Management for American Express customers
 Ensuring appropriate application of services with client companies.
Reporting Relationships
 Reports to the the Network Development Manager
 Liaises with the Kanoo Travel Management and Network Partners on issues pertaining to the operation of the relevant account
Main Responsibilities
 Provides support to the Network Development Manager on agreed objectives and timeframes
 Assist with all aspects of implementation of Amex accounts and business relationships going forward
 Provide Account Management by developing and managing relationships between account, Kanoo Travel (or Partner), suppliers and Amex
 Identifying and recognize differing account needs, local requirements and ensuring compliance with travel policies of the customers
 Develop strategies to positively impact account relationships
 Assist in identifying potential business opportunities
 Operational and Quality Performance Measurement Process as required by Amex in terms of the Business Travel Services Level Agreement
 Work effectively to ensure all issues are dealt with in a timely manner, recording customer issues and details in the database
 Customer relationship management, at all levels
 Support Amex team in managing and fulfilling data and information requirement
 Generate management information reports periodically.