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Nora Godfrey

Nora Godfrey

Head Of Support and Knowledge Management

Captricity

Oakland, CA

Self-motivated, innovative and adaptable professional who is grounded in a strong work ethic. Recognized for strong leadership skills, a high aptitude for learning and superior attention to detail. Committed to supporting institutions in building the capacity of people, systems and technology in order to engage in effective a...

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Captricity

Head Of Support and Knowledge Management

Develop, deploy and manage all customer education efforts. Produce webinars, newsletters and ensure a robust and up to date support site. Manage Captricity’s Customer Success internal knowledge database.

Captricity

Senior Customer Success Manager

Ensure the success of a diverse clientele, ranging from top insurance agencies, major financial institutions and law firms to domestic and international nonprofits. Client management, including project management, onboarding, training, ongoing relationship management as well as communication with product and engineering departments on bug fixes and feature requests.