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Noelia Bravo

Noelia Bravo

HR -STRATEGY BUILDER

Autónomo

San Jose, Costa Rica

Experienced professional with 10 years background working for multinational company, from quality engineer -to-service manager tasks. Expert in account, project and quality testing management for major accounts, including market leaders IBM, DELL, Telecom and Synch. Within the past couple of years I have conducted an...

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What did you study?

Your education? Kind of a huge deal. Think about how it shaped you. Talk about the moment you figured out your REAL area of study, for example, or some of the biggest lessons you learned, inside or outside class.

Autónomo

HR -STRATEGY BUILDER

Customer relations consultant on demand for an entrepreneurs and business owners on the IT area.

• Organized hiring and employee management activities, profiling candidates, checking background records and working closely with upper management on improvement plans for administrative processes and contribute to the strategy and execution of program deliverables.
• Conducted 3 webinars for education and product marketing, and participated in the creation of marketing strategy for Altatech, ApplicaPro and Ticos Real State companies.
• Successfully runned 200 hours of services testing for phone line, internet and application providers in different service areas. Customers include Synch calling, Telecom and global gaming.net. Testing jobs are always interesting since quality standards and creativity find its way to improve customers benefit. Develop strong communication and marketing skills.


Consultora corporativa para empresas y negocios en el área de tecnología.
Realizando tareas de monitoreo de calidad, implementación de proyectos de mejora y reclutamiento.
En este trabajo he desarrollado procedimientos concretos para implementar procesos de una manera más efectiva, además de humanizar los servicios de manera que estos permitan a mis clientes crear una relación más fuerte con sus propios clientes. Esta ha sido una oportunidad para desarrollar fuertes habilidades de comunicación y liderazgo.
Entre los resultados alcanzados en estos proyectos se abarca la contratación y retención de 20 vacantes para tres negocios de tecnología en los Estados Unidos y el 10% de mejora en manejo del tiempo del personal de mi departamento.