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Nitin Gupta

Nitin Gupta

Delivery Head EMS

Grid Infocom

Gurgaon, India

Over 22 years of experience (including last 13 years in ITeS/BPO) in Setting and Managing of ICT/Data Centers, Enterprise Management, Global Service Delivery & Project Management, Application Support, Productization / Digitization, Transitioning / Migrations, Solutioning Architecting for existing / new Client, Information Sec...

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Grid Infocom

Delivery Head EMS

Key Deliverables
• Managed service delivery for CA Enterprise Management portfolio – Service Management, Service Assurance and Application Performance Management
• Execution of Projects for Banks, Financial Institutions, Retail, Telecom large government organization. The solution involved setting up enterprise management platform for Help Desk (Logging of Tickets), Monitoring of Applications Performance, Capacity Planning, Network Traffic Analysis, Database Performance Management, Service level Compliance, Asset Tracking & Reporting
• Managed Vendor across different IT domains including network, information security, applications, telecommunications, storage
• Business continuity Planning / Disaster recovery establishment across client processes
• Performed the requirement gathering and risk management for the infrastructure
• Conducted meetings for requirements (business, technical, operational) gathering and architectural/design reviews with vendors, application and engineering team.
• Managed the Client Relationship and Escalation Management
Key Achievements
• Implemented Computer Associates (CA) Enterprise Management Solution for Airport Authority of India (Chennai & Kolkata locations) the solution involved setting up enterprise management platform for Help Desk (Logging of Tickets), Monitoring of Applications services (SITA etc.) Capacity Planning, Network Traffic Analysis, Database performance Management, Asset Tracking & Reporting
• CA Enterprise Management solution implementation for UIDAI (Adhaar), Greater Noida, UP India
• CA Infrastructure Management & Service Assurance tools implemented for National Payment Corporation of India(NPCI)
• Unified Infrastructure Management and Application Performance Management solution implemented for a leading Telecom software services company
• CA Infrastructure Management solution (Nimsoft & IM2.0) design and implementation for Landbank, Philippines

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