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Nikolay Belikov

Nikolay Belikov

Business Development Director Russia and Ukraine

Teleperformance

Business Development Director at Teleperformance

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Teleperformance

Business Development Director Russia and Ukraine

• Lead development & expansion of business in Russia and Ukraine. Acts as business top general manager with P&L responsibility for business
• Responsible for accurate sales team reporting (opportunities\contacts\activities)
• Develop and execute business development strategy
• Develop new products for the market
• Develop and execute marketing strategy
• Proposes best possible allocation of advertising and promotion budget for targeted marketing.
• Build Solution, prepare & run sales pilots together with Operational team. Roll out successful global best practice of sales activation across other type of clients/partners
• Secure necessary Operations, Finance and HR support to the wine business development
• Set up end -to-end regular business processes of wine marketing, purchasing, sales & administration, integrated & connected with currently running Spirits business processes
• Apply prospecting techniques and execute hunting strategies to drive business within accounts by cross selling and up selling new services.
• Develop and execute Key Target Strategy
• Set department goals, objectives and strategic directions in alignment with Russia goals
• Lead effectively department team and align with overall Russia strategy
• Training, coaching and development of managerial skills, including people management, resource management, decision-making, staff development, personnel and budget requirements planning, etc.
• Provide leadership and direction to ensure achievement of all functional accountabilities for sales achievement and profitability
• Achieve sales budget through a motivated & skilled workforce
• Increase business and market penetration over the Russia and Ukraine

Achievements:
• Improved Gross Margin of the company by 8% level by negotiating a new prices with all client’s portfolio
• Won new logo’s for the company with potential ~7MM Euro revenue
• Built a new team from the scratch
• Improved pricing process in the company

Career medium 05
Career
Career medium 01

Microsoft

Service Delivery Manager Russia and CIS

• Area of responsibility: Russia and CIS
• Call Center Services for Microsoft Customers (Consumer, Commercial, Partner, Pre-Sale\ Post – Sale\ TS) , Forum and Social Media Support
• Providing leadership and direction to the Vendor management team and cross organization
• Building the Service strategy and aligning with global policies.
• Owner of the end-to-end customer experience for consumer, commercial customers and partners
• Defining strategic initiatives to deliver tangible improvements in customer / partner experience, cost efficiency and revenue generation.
• Owns the CPE, budget and operational metrics supporting the countries based in Russia and CIS
• Overseeing execution of the vendor relationships and the operational plans for the region to meet targets/KPI’s for each Lines of Business in scope.
• Delivering the voice of the customer and partner to clients, stakeholders and executives to positively impact overall Microsoft CPE
• Accountable for the performance of the vendor operations in Russia and CIS and ensuring that CSAT and financial targets for the Lines of Business managed:
• Responsible for reporting operational performance to regional stakeholders
• Responsible for driving understanding of variances and working with key players to ensure robust operational improvement plans are in place.
• Managing operations by owning forecast and reporting processes for the Russia and CIS Outsourced vendor base.
• Developing a technical operational expertise for vendor
• Developing operational models allow for greater synergies between businesses, and Customers experience.
• Managing the Rhythm of the Business
Achievements:
• DLT Microsoft support in Russia has been positively mentioned in press
• Launched new Contact Us Page for Russia and CIS with customer focus
• Launched Pilot Weekend Support
• Windows Phone Russian Forum Support launched
• Gathered Lead Generation on $1,500,000 above target (overall $4,500,000)

Career

Hewlett -Packard

Account Delivery Manager Sub - Region (Ukraine, Russia, Belarus)

Global IT outsourcing deal between HP and largest FMCG world wide company
Managing services and solutions delivery team in accordance with outsourcing contract condition
Responsible at management and operational level for quality and cost effective service delivery
Managing clients IT budget, procurement and assets management processes in the region
Managing relationship with client and subcontractors
Team recruitment and development; managing team of 40 people in 7 different locations.
Monitoring implementation to ensure project/program compliance to budget, quality standards and customer requirement.
Working to retain customer and build the business
- Area of responsibility: Eastern Europe,
- Global IT outsourcing deal between HP and largest FMCG world wide company
- Managing services and solutions delivery team in accordance with outsourcing contract condition
- Responsible at management and operational level for quality and cost effective service delivery
- Managing clients IT budget, procurement and assets management processes in the region
- Managing relationship with client and subcontractors
- Team recruitment and development; managing team of 40 people in 7 different locations.
- Monitoring implementation to ensure project/program compliance to budget, quality standards and customer requirement.
- Working to retain customer and build the business
- Consultance seling, solutions design, project implementation
- Strategic planning for further Eeastern Europe region service development.
- Team development
Reporting to EMEA Delivery Manager
Achievements:
* Accountable to the region was taken in the red zone service (30% are not satisfied users in the region) and transferred to the status of one of the best teams in service in the world (2% dissatisfied users)
* Accountable team - Service leaders in all "P&G" sites
* Launched the successful innovative projects to increase the productivity for EE region

Career medium 02
Career
Career medium 04

Sonic Duo

Head of Online Store Megafon Moscow

Telecommunications/Communications
Internet Sales department manager (32 subordinates)
• Site Customer Experience management
• Team development and management: selection, training, certification and adaptation. Distribution of duties, the control over their execution. Working out and introduction of system of motivation, official instructions, reporting forms. Coaching and mentoring.
• Negotiating at various levels. Carrying out presentations.

Achievements:
• Awarded as the best specialist in sales and service in 2005
• Controlled office is awarded as the best office from service perspective in 2006
• Increase in a sales volume of controlled office at 30 % - 2007
• Project " Megafon office Courchevel", France in 2007 (VIP segment)
• Increased sales volume in the controlled sector of 12,5% in 2008
• Awarded for contribution to the development of the company in 2007
• Implemented a motivational program for employees in the sector 2008.
• Took part in the project team to improve the quality of service and increase sales at the branch MegaFon in Tajikistan - the result sales volume increased be 98%.

Career

Microsoft

Team Management, People management foundation

HP

ITIL foundation, ITIL foundation

RQ LAB

Time management, Time management

RQ LAB

Follow-up skills, Follow-up skills

Thunder Bird

Stress Management, Stress Management

Russian University of Economics named after G.V.Plekhanov

Master, National Economy