Internet Solutions Specialist
December 2011 — Present
Responsible for providing a personalized customer experience, demonstrating and providing solutions to customers and troubleshooting the provided services in combination with presenting and training the rest of the staff on new technologies, products, services to boost sales and mobile data usage. Also, participating and assisting on projects like handling of customer requests and replies on social media, in order to provide a unified experience throughout the communication channels in collaboration with other departments of the company, in addition to creating training material for the rest of the Internet Team. ”Exceeding” performance rating in the last two years.