Crew - Part-Time
March 2013 — Present
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Worked with students to register them for photography courses.
Updated and logged teaching assistant records and hours.
Processed and updated teacher letters and syllabi for courses each semester.
Responded to student inquiries via email and over the phone.
Supervised a group of 13 staff members for an order processing department; tracked and managed individual performance while also running daily operations.
Analyzed departmental statistical data consisting of task completion and accuracy metrics to develop strategy plans for improvement.
Managed customer evaluation projects to improve customer experiences in addition to maintaining and building business. Submitted concisely written customer analysis reports, including details for improved customer interactions.
Independently researched and explored customer SAP systems; wrote instructional documents for internal educational purposes to increase proper interaction with customers through their internet portals.
Taught employees best practices to better operational performance, reducing order entry time and improving quality.
Planned and executed English classes for grades 5-13 in Germany, improving students’ English proficiency and cultural understanding.
Translated business documents into English for a client.
Completed private English tutoring sessions.
Designed, organized, photographed for, and edited four college yearbooks while also managing all financial budgeting and publication aspects.
Reviewed and approved layout and proofs with the printing company.