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Nicole Moore

Nicole Moore

Product Quality Coordinator


Syracuse, NY



Product Quality Coordinator




Systems Analyst

• Assist in the technical support of the Accounts Payable and Reinsurance business teams
• Work closely with other Business and Systems Analysts to gather requirements
• Code and Implement small coding changes
• Troubleshoot and solve issues brought up by the business team
• Run monthly reports
• Manage communications for New Products coming into IT
• Lead the IT Walking Club


Bright House

Quality Assurance

• Assist in the testing of flow through provisioning for major billing migration project
• Manage QA process for multiple smaller projects.
• Multiple browser and mobile device testing- Apple, Android, Google devices
• Create and execute test cases
• Use ALM (QC11) to track test cases and defects
• Work seamlessly with teams in Florida, Syracuse, and India
• Defect managment


Fidelity Investments

Quality Assurance Engineer

• Participated in the “Leap” program- Six month training in Systems Analyst and Quality Assurance
• Assist in the planning, design and production for each iteration of our agile work stream
• Participant in many Agile workshops
• Lead QA Engineer on many overnight installs.
• Work closely with systems analyst to gather business requirements
• Work diligently with design team to help produce the best customer experience
• Perform project demos to the business partners
• Test case creation/review/executions
• Defect management
• Work diligently under the pressures of meeting project deadlines
• Monitor own project tracking responsibilities to maintain accurate status reporting efforts
• Communicate daily with colleagues in New England, India and China
• Personal Investment Excellence in Action award winner for 2012 Q3 for execution

Career medium 03
Career medium 06

Executive Center Services

Client Service Representative

• Required to know basic company and product information for over 100 companies in order to perform quality customer experience
• Performed sales representative actions for multiple companies
• Assisted in the sales and creation of personalized bookmarks from inside our company
• Professionally handled speaking with customers and employers throughout the 100 companies
• Relied on to open and close office at designated times


North Carolina State University

Bachelors of Science, Business Administration

Member of the Delta Zeta sorority
- Held 3 different leadership positions
-Judicial Board Representative
- Participated in over 100 hours of community service
Co-founder of the Business IT Club