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Nicole Eversley

Nicole Eversley

Account Manager

CVS Caremark Corporation

Account Manager at CVS Caremark Corporation



Account Consultant

Career medium 03

CVS Caremark Corporation

Account Manager

•Primary responsibility for day-to-day operations and relationship management for a multi-billion dollar managed care plan with 900,000+ actives lives. This managed care plan services families with low incomes, children, pregnant women and people who are aged, blind, or who have other disabilities and are also Medicare Advantage eligible consumers in Ohio and Kentucky.
•Effectively manages resolution and status of routine to complex client requests through timely communication and proactive consultation to ensure client expectations are met.
•Consistently utilizes and collaborates with internal CVS departments to deliver quality client service through the execution of accurate, responsive, and reliable customer interaction in a fast-paced account management environment.
•Performs through the collection of client information and responses the identification and documentation of best practices to the Account Management department.
•Handles the implementation and maintenance of the prescription drug benefit, marketing material processing and reporting required by individual clients.


Best Western International

Associate Program Manager

-Successfully completed training on in-house applications, extracted data from various data sources, apply complex Excel functions to transform raw data in business information required for reporting and data analysis purposes
-Prepared various statistical data analysis reports, provided ad-hoc updates and modified report templates as required
-Efficiently use PivotTables to summaries required statistics, to assist decision makers reviewing progress and draw future plans
-Prepared user guides by documenting the steps involved in generating various reports provided snap shots
-Create and maintain hotel watch list for new Low Rate Guarantee Claims received from customer care
-Perform Ad Hoc manual shops replicating consumer behavior and Vet Low Rate Guarantee notice email from rate parity analytic tool.
-Determine appropriate action for rate parity violations
-Meet all monthly targeted deadlines for sending violation email notifications and completion of fining spread sheets.
-Execute Best Western Travel Card process with Best Western Rewards fulfillment area
-Supply all statistical reporting details using complex reporting, including pivot tables, and macro writing.
-Prepare weekly Consumer LRG Reporting & Track Consumer LRG fining Tiers
-Expedite Weekly Consumer LRG stay verification and Travel Card Fulfillment processing
-Research Consumer LRG Disputes & Consumer LRG Monthly Billing

Career medium 01
Career medium 06

Park Street Condo Association

Vice President

Volunteered for this COA, delivering fair costs and harmonious living environment for the residents. Processed judgments, liens, debt collections, and monitored compliance with all written policies.
Negotiated 5% cost decrease with service provider by researching reasonable rates and leveraging business rapport.
Analyzed historical costs, generated RFQs, and established reserves to cover unplanned capital expenses and repairs.
Resolved owner disputes and led completion of parking lot redesign and roof upgrades.



Planning & Inventory Analyst

Analyzed finished goods inventory levels, place orders in alignment with forecasts, planning cycles, and vendor lead times. Addressed delivery issues and directed shortage allocations, communicating issues to Business Units to resolve.
-Centralized priority setting report, saving nearly $15k annually in work hour costs and reducing human error rate.
-Collaborated with other global retailers including Apple Inc. and developed change management plans and devised scrap reduction strategies within product development cycle.
-Exceeded on-time delivery goals by 2-3% consistently.
-Mentored junior analyst; engaged Sourcing, Raw Materials, Transportation, and Distribution partners to rectify issues.
-Supported co-workers by understanding their requirement and guided in using MS Excel
-Created complex formulas and conditions to convert raw data in business information, applied vlookup function to merge or filter information from various data set for reporting and statistics gathering purposes.
-Scripted VBA code for Automation purpose, resulted in fast and accurate execution of routine operational tasks
-Supported and completed various projects, automation and standardization efforts.
-Researched and responded to inventory shortages and quality issues inquiries.

Career medium 02
Career medium 03

Tiffany & Co.

Planning Analyst

Accountable for all data reporting, order versus fill reconciliation, inventory analysis, gross margin monitoring, and communication across all Business Units to penetrate key markets and drive strategic sales.
-Held team accountable by facilitating quarterly reviews, sharing forecast algorithms, and assessing available data.
-Completed professional development courses including Retail Math, Presentation Skills, and Market Research.
-Prepared various statistical data analysis reports weekly and monthly for presentation.
-Ensured all deliverables are made on time and within budget.
-Ensured integrity of data in reporting systems and resolved discrepancies
-Provided support and expertise for corporate applications and projects.
-Assisted effectively with weekly and monthly report distributions.
-Ensured all deliverables are made on time and within budget.
-Ensured integrity of data in reporting systems and resolved discrepancies
-Facilitated report creation through analyzing and researching client and fund data


Merrill Lynch

Client Associate

-Assisted Branch Manager and 3-5 Financial Consultants in the servicing of client accounts.
-Assisted complex director with special application projects to tract productivity.
-Expedited and followed up on operational duties linked to new accounts, bookkeeping, cashiering, and wire room for multiple Financial Consultants.
-Coordinated operational activities with senior executives in developing and maintaining corporate accounts.
-Responded to account discrepancies by researching routine problems, complaints, identifying errors, and initiate corrections.
-Requested new account information or legal documentation.
-Maintained a professional relationship with support staff of various internal departments.
-Provided workstation support and troubleshooting for both clients and office personnel.
-Leveraged technology in order to streamline workload to increase productivity.

Career medium 01
Career medium 06

Gap Inc.

Lead Cashier

-Assisted store management in cash control operations to ensure maximum accuracy and compliance with company procedures as directed by store management.
-Assisted store management in inventory planning.
-Proficient in handling large amounts of cash ensure proper data integrity procedures.
-Provided approval on key controlled operations.
-Expedited opening and closing register procedures.
-Communicated supply needs to management.
-Exhibited excellent communication and organizational skills.


Hampton University

B.S., Business Management