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Nicole Douglas

Nicole Douglas

Houston, TX

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Plygem Windows

Customer Service Rep

Answer incoming calls
Handle customers questions and complaints to the best of my ability
Help customers track orders and deliveries
Handle invoicing for my customers
Write up replacement orders as needed
Help customers with pricing and product questions and issues
Help train new customer service reps and quote team reps...etc.

Career medium 06
Career

Walmart

Cashier

Check out customers
Help keep check out aisle clean and neat
Help customers locate items
Help restock as needed

The Swearingen Firm

Receptionist

Answered mulit-line telephones
Greeted guests
Took messages and delievered them through email
Helped draw up legal documents
Filed documents
Made copies and delivered all faxes received
Made runs to different courthouses
Ordered supplies for office

Career medium 03
Career
Career medium 02

Plaza Hotel & Suites

Front Desk Clerk

Check guests in and out
Answer multi-line telephones
Answer any questions or complaints to the best of my ability
Take messages for guests as well as employees
Train new employees
Draw up contracts for banquet room rentals
Handle group reservations contracts
Handle night audit
Keep front desk organized
Handle schedule for front desk
Interview potential employees...etc.

Career

Convergys

Customer Service Rep

Answered inbound calls for Cingular Wireless
Answered any questions that customers had concerning their accounts
Took payments over the phone
Handle sensitive customer information...etc.

Career medium 02
Career
Career medium 05

Kalcorp Enterprises

Receiving Manager

Counted and seperated all shirts delievered into separate orders
Managed the royalties report for amount owed
Filed all artwork in numberical order and by artist
Went through all invoices received and cross-referenced them with the purchase orders
Kept receiving area well organized and clean
Helped pull backstock that needed to be taken to the stores
Did internet research on different products...etc.

Career

Days Inn

Front Desk Clerk

Check guests in and out
Answer multi-line telephones
Answer any questions or complaints to the best of my ability
Handle night audit
Keep front desk organized

Best Western

Front Desk Clerk

Check guests in and out
Answer multi-line telephones
Answer any questions or complaints to the best of my ability
Keep front desk organized

Harrison Community High School