Supporter Care Team Leader
June 2014 — Present
Managing team responsible for providing membership services to donors and responding to supporter inquiries.
Supervising the completion of daily tasks including replying to donors' correspondence and phone inquiries regarding their membership, gift status, campaign updates, and other concerns.
Testing retention and engagement strategies to increase saved income and enhance supporter experiences.
Serving on Diversity and Inclusion Council and Development Department's D&I Working Group.