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Nicole Chandler

Nicole Chandler

Account Manager

Greater Chicago Area, us

Account Manager





Account Manager

• Consultation through monitoring customer activity and tracking customer performance for 320+ customer accounts
• Analyze industry trends, customer performance and reporting to articulate value story to dealer customers
• Develop and reinforce services and products by identifying needs, tools, resources, and processes
• Audit customer accounts to identify problematic areas and prepare documentation and strategic communication
• Act as liaison between customers, sales team and internal departments to exchange information and resolve issues
• Create custom reporting by identifying and manipulating necessary data related to customer performance
• Troubleshoot technical issues and update essential information per customer and sales team requests

Organizational Development Stretch Assignment
• Facilitate development DiSC training classes for teams and individuals independently and co-facilitate with People Business Partner/Development Manager and Associate Manager, People Development
• Engage participants in sharing their own stories and apply work-related examples to reiterate key points
• Shadow “Intro to World” and “Coaching for Tier II” trainings for future facilitation opportunities
• Utilize EPIC and collaborated with team managers to schedule DiSC trainings

• President’s Club Winner 2015
• Customer Service Hero May 2015
• Team MVP September and October 2016
• Cancel Save SME
• New Account Manager Peer Coach
• Author of 2016 Operations Resource Guide
• Member of the Account Management Best Practices Committee
• Participated in a pilot that streamlined the Account Management role and increased alignment with the Sales Team
• Participated in multiple focus groups used to improve QA process for Operations

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