Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Nicole Chandler

Nicole Chandler

Account Manager

Cars.com

Greater Chicago Area, us

Account Manager

Message

1

Follower

MENU ☰

Cars.com

Account Manager

• Consultation through monitoring customer activity and tracking customer performance for 320+ customer accounts
• Analyze industry trends, customer performance and reporting to articulate Cars.com value story to dealer customers
• Develop and reinforce Cars.com services and products by identifying needs, tools, resources, and processes
• Audit customer accounts to identify problematic areas and prepare documentation and strategic communication
• Act as liaison between customers, sales team and internal departments to exchange information and resolve issues
• Create custom reporting by identifying and manipulating necessary data related to customer performance
• Troubleshoot technical issues and update essential information per customer and sales team requests


Organizational Development Stretch Assignment
• Facilitate development DiSC training classes for teams and individuals independently and co-facilitate with People Business Partner/Development Manager and Associate Manager, People Development
• Engage participants in sharing their own stories and apply work-related examples to reiterate key points
• Shadow “Intro to Cars.com World” and “Coaching for Tier II” trainings for future facilitation opportunities
• Utilize EPIC and collaborated with team managers to schedule DiSC trainings


Accomplishments:
• President’s Club Winner 2015
• Customer Service Hero May 2015
• Team MVP September and October 2016
• Cancel Save SME
• New Account Manager Peer Coach
• Author of 2016 Operations Resource Guide
• Member of the Account Management Best Practices Committee
• Participated in a pilot that streamlined the Account Management role and increased alignment with the Sales Team
• Participated in multiple focus groups used to improve QA process for Operations

Share an update. Type a name to mention a connection or company...

Over the past few weeks, I have posted a two-part series examining the Top 10 reasons behind diversity recruitment’s stymied progress. As mentioned in these posts, the next part of my series will focus on solutions, narrowing in on the top one to...

20141118215526 13182795 let s fix this diversity recruiting lack of leadership commitment?trk=api*a3772973*s3842293*